Orders are shipped 2-4 days after payment has been received. All orders are shipped using Canada Post. Canada Post estimates shipments will arrive 4-6 business days in Canada, 6-10 to the USA and 6-12 worldwide with some seasonal variability. Canada Post, unfortunately, does not provide delivery deadline guarantees on this service.
I'm happy to discuss quicker shipping methods, delivery options or insurance for your purchase. These arrangements should be made prior to your purchase and will result in additional charges. If you choose not to purchase shipping insurance and your package is lost or damaged by Canada Post, a refund cannot be provided.
Please note that all international orders (outside of Canada) require a customs declaration. The full value of the order will be noted on the outside of the package.
Returns, Refunds and Exchanges
All sales are final unless, due to unforeseen circumstances, an item is faulty. Custom made orders are non-returnable. If an issue should arise, after you've purchased an item, I'd be happy to discuss it with you so we can make sure your experience with any Encore product is a happy one.